What does a visit cost?
SofaCare visits are currently self-pay: $150 for a new patient visit, $75 for a follow-up, and $49 for a same-day sick or urgent visit. Payment is collected at the time of your appointment.
Do you accept insurance?
Not yet. Insurance credentialing is in progress, and we are currently accepting self-pay while we complete payer enrollment. Visits before a plan's effective date are self-pay and can't be billed to insurance later. If you want to ask about a specific plan, contact us and we'll let you know as soon as it is accepted.
What conditions do you treat?
We handle comprehensive internal medicine and primary care, ranging from routine preventive screenings and annual wellness checks to managing chronic conditions like metabolic and cardiovascular health, acute sick visits, and respiratory concerns. We also provide integrated mental health care for conditions such as anxiety, depression, and sleep disturbances.
Do you prescribe medication?
Yes. When it is clinically appropriate for your treatment plan, your provider can prescribe medication as part of your visit, sent electronically to your preferred pharmacy. Your provider also manages your medication over time, adjusting doses at follow-up visits.
Do you see children?
No. SofaCare currently treats adults only and does not provide care for minors.
How does a video visit work?
Book your appointment online and choose your visit type. You will receive a confirmation email containing a secure link to your visit. At your appointment time, join directly through your web browser using a computer, tablet, or smartphone equipped with a camera and microphone. Your provider verifies your identity, reviews your history, and conducts your visit just as they would in-person. Afterward, you will receive a visit summary, and any prescriptions or lab orders will be sent electronically before you log off.
What technology do I need?
A smartphone, tablet, or computer with a working camera, microphone, and a stable internet connection. Patients join visits directly through a standard web browser — no separate software or app download is required.
Do you order labs?
Yes. When your visit calls for it, we can order labs at a laboratory location near you and review the results together at a follow-up visit.
Is same-day care available?
Often, yes. Our sick and urgent visit type is built for faster access, subject to provider availability. The sooner you book, the more likely we can accommodate you the same day.
What's your cancellation policy?
We ask for at least 24 hours' notice to cancel or reschedule. Cancellations within 24 hours of the appointment and no-shows are subject to a $50 fee, though we are always glad to waive it case-by-case for genuine emergencies.
Can I get a doctor's note?
Yes. Just let your provider know during your visit, and we will happily provide a note for work, school, or other needs.
How do you protect my privacy?
Your visits and records are protected with the same security standards as an in-person practice. SofaCare is HIPAA compliant, and your data is encrypted to industry standards.
What happens after I book?
You'll receive a confirmation with your appointment time and brief online intake forms to complete — nothing needs to be printed or faxed prior to your visit.